Health & Safety Charter

Our patient’s health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify a member of staff if you notice any area of concern so immediate action can be taken.

Hale Health Advanced Medical Services adheres to stringent and compliant patient safety protocols. We foster a collaborative and open working culture, where clinic team members can discuss the challenges they face at work for the best interests of our patients.

For patient safety we:

• Follow and apply fire prevention and fire safety guidelines
• Follow the latest NHS infection prevention guidelines
• Use instruments and equipment that are single use or sterilised after use
• Decontaminate work areas including treatment benches, hand held equipment and cupboard handles. We do this daily and in between patients
• Ensure our staff maintain a high standard of personal hygiene including clinical clothing and restricted wearing of jewellery
• Monitor practice water for quality
• Handle clinic waste according to current regulations and dispose of it with appropriate carriers
• Take expert advice if a team member may have a blood borne infection. The team member will have an occupational health examination and follow the advice on their role in treating patients

We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.

Our clinical director has overall responsibility for patient safety at Hale Health. And our team is supported through regular meetings, staff training, personal development and regular appraisals. We always welcome questions, comments and suggestions from patients.